Careful implantation and expert training - paramount to roll out of new MIS.

To successfully navigate the quickly evolving and ever expanding landscape of global medical affairs, a company needs to implement a medical information system that works best for them. And they need that implementation to roll out as smoothly and efficiently as possible. Moreover, they need their people to be trained quickly and expertly.
 
The process gets complicated when legacy systems also need to be decommissioned, or when an existing system is being expanded or changed modularly. Whether doing business locally or globally, the process of decommissioning the legacy system needs to be planned carefully. A structured decommissioning plan, which should also include data migration to a new system or data archive procedures, is as critical as a comprehensive training plan. 

EndPoint’s Implementation Services include but are not limited to:
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​Expert Training 
EndPoint is experienced in creating static and interactive training materials, train the trainer services, and even provides full end-user training services.
 
Content Generation ​
EndPoint will help complete the process of identifying and categorizing all global content, and modify the content to ensure consistency and full functionality with the new system.
 
System Configuration
EndPoint can assist in the setup and maintenance of a system prior to and after deployment, which includes appropriate and documented configuration.

​System Administration 
EndPoint provides administration services including change request and maintenance support, and affiliate administrator support services for clients on an annual basis. ​

Vendor Communications
EndPoint maintains relationships with vendors to facilitate communications for support related issues, validation needs and other activities.
 
Audit Services
EndPoint spearheads quarterly audits to confirm user access is consistent with completed training and active employees.
 
Other Support Services
Q & A’s, troubleshooting, training schedule maintenance, follow-up on open tickets with vendor and TCS, assistance with user access by checking training reports to confirm eligibility for access.