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ChristopherAI Call Transcription

Natural Language and AI backed call transcription
ChristopherAI utilizes the power of IBMs Natural Language Understanding and Natural Language Processing to transcribe audio calls into text for further understanding. In addition to creating a call transcription, the AI is able to evaluate sentences within the call to see if there are medical information inquiries, adverse events or product quality complaints. 

EndPoint has developed the IBM platform to understand product and company names, adverse event terms and intents that are common in the industry. This allows a company to get up and running with far less investment.

Key Value
Investing in voice analytics improves client ability to identify patient knowledge gaps, and add the following specific capabilities:

Improve responses to patients
  • Identify challenging concepts and incorporate these into patient response documents
Provide valuable insights to other departments, especially those that interact directly with patients
  • Perform sentiment analysis to learn whether patients calling are generally positive  about their experience
Assess the outcomes of patient-med info inquiries
  • Will the patient take action to discuss with their doctor?
​Improve the quality of information delivery by performing more robust quality control
  • Identify the exact document sections that clinicians use when responding verbally
From Inception to Solution. It all begins with EndPoint.
(855) 254.0815